NEW EU VAT LAW 01/07/2021
ALL EU CUSTOMERS:
WHILST I ENSURE ALL CUSTOMS DECLARATIONS ARE MADE, YOU WILL BE RESPONSIBLE FOR PAYING ANY VAT OR DUTY/HANDLING DUE TO YOUR COUNTRIES TAX AUTHORITY UPON IMPORT TO YOU COUNTRY.
ALL MY PVC CLOTHING IS HAND MADE TO ORDER AND INDIVIDUALLY TAILORED IF REQUIRED.
MOST ITEMS WILL BE DISPATCHED WITHIN 14-28 WORKING DAYS, SOMETIMES EARLIER, DEPENDING ON MY WORKLOAD & YOU WILL RECEIVE AN E-MAIL FROM ME ONCE DISPATCHED WITH RELEVANT TRACKING DETAILS.
IF SOMETHING IS REQUIRED SOONER, PLEASE CONTACT ME HERE
SHIPPING COSTS VARY DUE TO SIZE & WEIGHT OF ITEMS. THIS IS CALCULATED AT CHECKOUT/CART, I WILL REFUND ANY OVER PAYMENT OF SHIPPING UPON DISPATCH.
ALL ITEMS ARE FOLDED FOR SHIPPING AND PACKAGED DISCREETLY
MOST ITEMS ARE SHIPPED VIA ROYAL MAIL & SENT TRACKED & DELIVERED BY YOUR NATIONAL POSTAL SYSTEM, ONCE CLEARED OF CUSTOMS (International buyers)
THE CURRENT WORLD HEALTH CRISIS HAS MADE IT DIFFICULT AT PRESENT TO CONFIRM SHIPPING TIMES, BUT NORMALLY THEY ARE AS FOLLOWS -
UK - 1st CLASS 1-3 DAYS
USA - TRACKED 10-14 DAYS
EUROPE - TRACKED 10-14 DAYS
CANADA - TRACKED 10-14 DAYS
ROW - TRACKED 14-21 DAYS
PLEASE UNDERSTAND I CANNOT BE HELD RESPONSIBLE FOR ANY CUSTOMS DELAYS IN YOUR COUNTRY NOR DELAYS DUE TO THE CURRENT WORLD HEALTH CRISIS.
YOU (THE BUYER) ARE RESPONSIBLE FOR ANY CUSTOMS/IMPORT/VAT/GST & HANDLING FEES Etc. THAT MAY APPLY WHEN IMPORTING TO YOUR COUNTRY VIA YOUR NATIONAL POSTAL SERVICE.
IF YOUR ITEM IS RETURNED TO ME DUE TO THE ITEM NOT BEING DELIVERED DUE TO FAILURE TO PAY IMPORT CHARGES, I WILL REFUND YOU UPON MY RECEIPT OF THE GOODS RETURNED, MINUS THE ORIGINAL SHIPPING CHARGE. (Non-collected mail items can take up to 6 months to be returned to me depending on your country's systems )
I ship to the address that you have provided, please make sure it is correct. If you item is returned to me because the address is incorrect, the buyer is responsible for any additional re-shipping costs. If refunded the original shipping cost will be deducted.
I am unable to send to Foreign PO Box addresses. If you do require a delivery to a PO Box outside of the UK, I will send by standard International post which is not traceable, therefore I will not accept any responsibility for the delivery and I will not be liable if the parcel is lost.
Please contact me as soon as possible to help with lost packages. Please be patient as I go through the steps to locate/refund/or resend for a lost package. It will take a few days.
Packages stolen from a buyers delivery area might require filling a police report that you will be required to sign.
No refunds or replacements may not occur until this has been signed if required.
ITEMS DAMAGED IN SHIPPING (Very Rare)
I can help you with items damaged in shipping- PLEASE KEEP ITEM AND PACKAGING. I am required to send a photo of packaging or broken item to file an insurance claim. I cannot refund or resend without this, there are no exceptions.