I accept Returns & Cancellations as per detailed below.
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery.
Cancellation requests must be made within: 72 hours of purchase.
I do not accept exchanges.
Please contact me if you have any problems with your order.
Within 7 Days after delivery:
Customers can return goods (Return costs are the responsibility of the Buyer) up to 7 days after delivery for the following reasons:
1. Wrong Size
2. Colour was not as expected.
3. The fit or style was not as expected.
You are entitled to a full refund minus the cost of the original postage, upon my receipt of the goods, the goods will be quality checked and if found satisfactory the refund will be raised.
A refund will not be raised for the following reasons:
1. Garment has been obviously worn e.g. dirt marks, creases, body odour, hairs,dandruff etc.
2. Damaged garment e.g. ripped, torn, stretched or, marked.
3. Garment is contaminated with household smells e.g. smoke, cooking or animals. (Please note that PVC is porous and absorbs household smells very quickly especially tobacco smoke and cooking smells. These odours cannot be removed from the PVC and hence I can not accept the return.
4. For reasons of Health and Hygiene (underwear can be returned)
Within 7-14 days after delivery.
My items have a warranty for 14 days after delivery, against faulty material or workmanship.
Please contact me within 14 days of receipt of the item and must be returned within 30 days of receiving the delivery, unworn & packed as received, I reserve the right to deduct costs if your item is not returned in its original state as received.
THE BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS
Non UK Customers: Please mark your package clearly as "Returned Goods" to avoid delays at Customs, I suggest using a traceable service & retain confirmation, so you may claim if the item is lost in transit. failure to do this may impact your refund.
Anadincrafts.com cannot be held responsible for any misuse or any inappropriate use of my items or be liable for any loss or damage arising from misuse.
The 100% PVC Vinyl I use is not supported (unlined) it has no cloth backing and is not laminated.
My garments are designed for light/regular use and if treated carefully will last many years.
The weakest point on any PVC garment is the seams, pockets and buttons where stress takes place. Eventually, most PVC garments will tear or separate in these areas.
Anadincrafts.com can repair garments where possible please contact for details.
THE ABOVE RIGHTS DO NOT EXTEND TO CUSTOM MADE PRODUCTS:
(Custom made products are deemed as items made to a specific size/measurement provided by the customer)
(EU Directive on Consumer Rights 2014)
There are strictly no refunds or return policy on custom made goods due to their nature.
I cannot be held responsible for lost or misplaced goods or postal errors. When you return goods, they are deemed to be in your possession until I receive.
Non UK Customers: Please mark your package clearly as "Returned Goods" to avoid delays at Customs, I suggest using a traceable service & retain confirmation, so you may claim if the item is lost in transit. Failure to do this may impact your refund.